TERMS and CONDITIONS
B’S CREATIONS – DIGITAL HEAT PRINTING & EMBROIDERY
Terms and Conditions
USER CONTRACT
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY PLACING AN ORDER WITH ROCK HOUSE ENTERPRISES LLC, D/B/A B’S CREATIONS YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE NOTIFY US OF YOUR WISH TO CANCEL YOUR ORDER(S). Rock House Enterprises, LLC, D/B/A B’s Creations referred to herein as “B’s Creations”, reserves the right to change, modify or amend these terms and conditions without notice. For this reason, we encourage you to review these Terms and Conditions each time you place an order.
TURNAROUND TIME
Turnaround time begins the first business day after payment or deposit (if applicable) are received, not immediately after the order is received. All turnaround times are based on business days and office hours: Monday through Friday 8:00am – 5:00pm Central Standard Time (CST), all national and federal holidays and scheduled store closings. Turnaround time does not include transit time for orders that are shipped. B’s Creations recognized Federal Holidays and our hours can be found on our website for specific holidays. Modifying your order in any way after submitting approvals may result in changes to turnaround time and pricing. Turnaround times are subject to stock availability and may change due to situations beyond our control, including but not limited to equipment failure, weather, shipping delays, illness, or incorrect or blemished/damaged goods received from vendors. B’s Creations will make efforts to identify availability issues during the ordering process to minimize the likelihood. B‘s Creations will notify the client immediately if the product due date may be in jeopardy.
RUSH ORDERS
B’s Creations strives to complete all rush orders by the expected deadline, however certain circumstances may jeopardize the completion of your order on time. This includes, but is not limited to item availability, equipment failure, weather, shipping delays, illness, or incorrect or blemished/damaged goods received from vendors. In the case that any of these or other unforeseen situations occur, we will complete the order as much as we are able with available materials and adjust your invoice to reflect the items delivered. You will have the option to place a second order to fill missing items, however pricing on the supplementary order will be based on the new quantities and the order will not meet your original deadline. For this reason, in the case of decorated apparel, we strongly recommend ordering extra garments in each size in the case that some items are received with flaws or if some items are damaged/misprinted due to equipment malfunction. Rush fees will not be refunded due to delays caused by circumstances beyond our control. Rush fee is based on due date and job criteria.
PROVIDED GARMENTS
Customers are welcome to provide their own garments for decoration with the understanding that B’s Creations will not be responsible for the replacement of or financial compensation for garments damaged or misprinted while in our possession. All garments ordered through B’s Creations are guaranteed and will be replaced at no charge should they be damaged or misprinted while in our possession. Customers providing their own garments will incur a “Customer provided garment fee”.
PRICING STIPULATIONS
Prices quoted are based on the assumption that all items will be decorated at the same time with the same artwork/imprint(s). Pricing is valid only for the quantities and other details listed in the quote provided. Any changes to order details may result in pricing changes. Quote pricing is valid for thirty calendar days.
QUOTE AND ARTWORK PROOF APPROVALS
All customers are provided with an overview of their order that includes styles, quantities, colors, sizes, imprint colors and locations, pricing, due date, and other vital information. Upon submitting approval, either electronically or with signature, customers acknowledge that they have carefully reviewed the information and have verified that all details are correct. Changing orders or cancellations after approvals have been given may result in shipping and/or restocking fees. B’s Creations will not be responsible for modifying or correcting items or compensating customers for discrepancies or mistakes overlooked during the approval process. The customer is fully responsible for final proof and layout approval prior to the printing process. Any jobs that have been approved and/or sent to press cannot be altered or changed due to the nature of the printing process, and no refund will be given. Artwork proofs are NOT an exact depiction of actual colors or placement of your final printed piece(s) but give the customer a final opportunity to approve layout, spelling, etc. before the order is put into production. B’s Creations will not be liable for color variation between the proof and the final product. It is the customer's responsibility to determine if the job is color critical.
ARTWORK GUIDELINES
B’s Creations reserves the right to decline any job deemed inappropriate or offensive. We will not print anything consisting of the following material: offensive, indecent, or improper material, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights, or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.
CUSTOMER CONTENT
All information, data, text, photographs, graphics, messages, or other materials are the sole responsibility of the person from which the content originated. By submitting your text and artwork you, the customer, agree to be held entirely responsible for all the content that you send, upload, or transmit. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content.
B’s Creations does not control the content provided by customers and does not guarantee the accuracy, integrity or quality of the content. Under no circumstances will B’s Creations be liable to you in any way for any content you may be exposed to that you may find offensive, indecent, or objectionable.
You acknowledge that B’s Creations does not pre-screen content, but that we have the right (but not the obligation) in our sole discretion to remove any content that violates the terms of service or may otherwise be objectionable.
You further acknowledge and agree that B’s Creations may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Honor, its employees, customers and the public.
PAYMENT
All prices and amounts quoted by B’s Creations are in U.S. Dollars (USD).
If a customer purchases any products or services at B’s Creations, the customer agrees to fully pay for all charges, including taxes and shipping/handling fees, by credit card or with an approved payment method BEFORE we complete an order unless credit terms have been established.
Once a print job has been approved by the customer, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to our prepress department, the customer is responsible for paying the entire amount of that print job along with applicable taxes and shipping/handling/sorting fees, unless otherwise agreed upon in advance.
SALES TAX POLICY
B’s Creations charges Kansas State sales tax on all orders unless you are tax exempt and provide a valid tax-exempt letter, or you have a valid reseller/resale ID.
ORDER CANCELLATION
Orders that are cancelled before production will be charged for any and all artwork, materials and labor performed up until the time the order was cancelled. Customers are liable for shipping and restocking fees on any materials returned to our vendors as a result of an order cancellation after approvals have been given.
LIMIT OF LIABILITY
Customers must notify B’s Creations within 3 business days of the date of delivery or date of pick-up of any defects discovered in the printed product. 100% of the product must be returned to B’s Creations at the customer's expense within 21 days from the date of delivery or date or pick-up. If we accept the claim as valid, B’s Creations will reprint the order and ship it back at no cost to the customer. Charges to rush print are non-refundable.
Errors that we are not responsible for including, but are not limited to: Any spelling, graphics, grammar, punctuation, bleed, orientation/alignment, folding mistakes that are approved by the customer. We are not responsible for damaged fonts, wrong cuts, die lines, crop marks, transparency, overprint, cracks on folds, or finished product size because these inconsistencies are inherent to the printing process.
Each order placed through B’s Creations is a contract between the customer making the order and B’s Creations. The fact that you have placed an order on behalf of a third party does not absolve you of liability to B’s Creations. Any decision by a third party not to accept printed items or to cancel the order with you does not affect your liability to B’s Creations.
PRODUCT RIGHTS
B’s Creations reserves the right to show customers samples of any products we have printed and/or designed.
RIGHT TO REFUSE SERVICE
B’s Creations reserves the right to cancel or otherwise refuse print jobs it deems are obscene or offensive.
INDEMNIFICATION
You agree to defend, indemnify, and hold harmless B’s Creations, its employees and affiliates against any and all claims, damages, legal fees, costs and expenses arising from or related to your use of the Site or related to customer-submitted content. You also certify that you own the rights to or have a license for the content or image(s) being used in your order.
TRANSFER OF TITLE
Once B’s Creations ships the order, the customer agrees that ownership and responsibility of the printed products transfer to the customer. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
EMAIL NOTIFICATIONS
By placing an order through B’s Creations, you agree to receive emails and/or text messages related to the status of your account or purchase order, including job status changes, job shipment, or job-related warnings such as delays or art issues. You cannot unsubscribe to these emails and/or text messages because they are necessary to facilitate communication between B’s Creations and its customers.
You agree to promptly update your membership or registration information (if applicable) to keep it current, complete and accurate. B’s Creations is not responsible for email and/or text message notifications that are redirected or not received in the inbox due to an incorrect email and/or phone number provided by the customer, or customer's email and/or text message filter settings that do not allow acceptance of our emails and/or text messages, or any other technical difficulties beyond our control.
E-mail and/or text message notifications are provided as a courtesy to the customer; however, it remains the customer's responsibility to contact a Customer Service Representative for the status on their order.
Periodic newsletters, product specials, promotions, sales, coupons, and time-sensitive offers are only sent to those who sign up to receive our newsletter and provide their email addresses. You have the option to unsubscribe from these services at any time.
USER FEEDBACK
All comments, feedback, suggestions, and ideas submitted, copied, or sent to our email address become and remain the exclusive property of B’s Creations. You relinquish all rights to such comments, feedback, suggestions, and ideas. These may be used and quoted by B’s Creations in any medium for any purpose anywhere without obtaining your consent. B’s Creations is not obligated to pay the person who commented any compensation for any of the comments submitted if we choose to publish the comments and the first name and first initial of the last name of the person who commented. You agree you will be solely responsible for the content of any comments you make.
LINKS TO OTHER WEBSITES/SERVICES
Our website contains links to outside services and resources, and any concerns regarding such services or resources should be directed to the particular outside service or resource provider. We are not responsible for the content located on any third-party site nor do we warrant the accuracy or completeness of the information or content included on the websites of these outside services and resources, even if we provide links to them. Your use of those third-party sites is subject to the terms of use and privacy policies of each site, and we are therefore not responsible. We encourage all users to review said privacy policies of third-party Websites. Outside services and resources are in no way related to B’s Creations.
MODIFICATIONS/TERMINATION OF USAGE
B’s Creations reserves the right to modify or discontinue the Service with or without notice to the user. B’s Creations shall not be liable to users, or any third party should it exercise its right to modify or discontinue the Service. The user acknowledges and accepts that B’s Creations does not guarantee continuous, uninterrupted access to our website, and operation of our website may be interfered with or adversely affected by numerous factors or circumstances outside of our control.
TERMS OF AGREEMENT
The user understands and agrees to follow these Terms and Conditions, together with the Privacy Policy. This agreement is between the user and B’s Creations, and it supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter and may not be amended or modified unless in writing and available on this Site. If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired and shall remain valid and enforceable to the maximum extent possible.
RETURNS AND EXCHANGES
We do our best to check all of our products and make sure that they are top quality. From time to time, a product will slip past us with a flaw. In the case that one of our items arrives to you damaged or defective, we will readily accept returns free of charge. A photo will be required to show us the defective product, and we must be contacted within 7 days of delivery. We will replace the item or offer a refund if no replacement can be made.
While we are not responsible for damage done during shipping, we will do our best to replace damaged products if at all possible. We will offer a refund if no replacement is available.
We offer refunds or returns for non-defective products with a $5 restocking fee, plus the cost of return shipping if they are unused and undamaged and in their original packaging. To begin the refund/return process, email us at customerservice@bscreationsusa.com to let us know that you would like to return a product. The customer must send us a tracking number that shows they have shipped the product back to us. We will then process the refund, minus a $5 restocking fee once the merchandise has arrived to us.